Turbotax: Running Diagnostics and finding a missing file

 

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  • Relevant Material: "Running diagnostics in TurboTax that results in a "missing file" error indicates that a necessary component for the software to run or file properly is corrupted, deleted, or cannot be located on your computer. 
    The significance and resolution depend on the type of missing file: 
    1. Missing System or Software Files (e.g., DLL errors) 
    If the error message cites missing system files like MSVCP140.DLL or VCRUNTIME140.DLL, the TurboTax software cannot function correctly because core system components are absent. 
    • Significance: The program may fail to launch, crash unexpectedly, or be unable to perform essential operations like e-filing or data transfer.
    • Resolution: You typically need to download and install the latest Microsoft Visual C++ Redistributable package from Microsoft's official site and restart your computer. Ensuring your Windows OS is up-to-date can also prevent compatibility issues. 
    2. Missing Tax Data File (e.g., *.tax20XX file)
    This is the personal data file containing your tax information from the current or previous year. TurboTax needs this file to resume your current return or to transfer prior-year data. 
    • Significance: You cannot access your saved progress or automatically import historical information, potentially requiring you to manually re-enter all your tax data.
    • Resolution:
      • Search your computer: The default location is Documents\TurboTax\ (in Windows). Use your computer's search function for files ending in .[tax year] (e.g., .tax2024).
      • Check the Recycle Bin or Trash: The file may have been accidentally deleted.
      • Verify storage location: If you use cloud storage like OneDrive, check those folders, as files might be stored there by default.
      • Check different user accounts: The file might have been saved under a different Windows user profile.
      • Use backup files: Look for a file starting with a tilde (~) (e.g., ~yourname.tax2024), which is a temporary/backup file created in case of a crash. 
    3. Missing or Unavailable Forms (during e-filing) 
    Sometimes, the diagnostics refer to a specific tax form (like T1A in Canada) that is not yet finalized or available in the software due to updates required by the relevant tax agency (CRA or IRS). 
    • Significance: This is usually a temporary software or agency issue, and you will be unable to e-file until the form is released or an official workaround is provided.
    • Resolution: Visit the official TurboTax Support page for updates on form availability and follow their recommended next steps, which may involve waiting a few days to file. 
    In general, regularly backing up your completed tax files (which should be your responsibility for the desktop software) is crucial to avoid data loss. For persistent issues, contacting TurboTax Support directly is the best course of action. .." (Google) 


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