Turbotax: Net file Error 42

 

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Relevant Material:  "Your client’s name was not present on this record"
Resolution: Change Name under getting started/Profile Tax Info Source: www.cra.gc.ca
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Error 42: "Your client’s name was not present on this record" Resolution: Change Name under getting started/Profile Tax Info Source: www.cra.gc.ca

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Relevant Material: The NETFILE error 42 message generally indicates that the TFSA holder's Social Insurance Number (SIN) is not in the correct numeric format as reported by the tax software to the Canada Revenue Agency (CRA). This error typically occurs when the SIN is missing, invalid, or contains non-numeric characters. 

To resolve this issue, follow these steps:
  • Review Your Data Entry: Go back to the section in your tax software where you entered your personal information or details related to a Tax-Free Savings Account (TFSA).
  • Verify the SIN: Ensure that the Social Insurance Number is entered correctly, without any spaces, hyphens, or other special characters. It must be a valid 9-digit number.
  • Check for Mismatches: Confirm that the SIN, surname, and date of birth in your tax return exactly match the information the CRA has on file.
  • Update Software: Ensure you are using the latest version of your tax software, as technical errors are often corrected in updated versions.
  • Re-attempt NETFILE: After correcting the information, try submitting your return via NETFILE again. 
If the problem persists after verifying and correcting your information, you should contact the software provider's support team for further assistance, or reach out to the CRA individual tax and trust enquiries line at 1-800-959-8281 for help with your personal tax situation.  (Google) 
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