Turbotax: Net file Error 15 & 22




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Relevant Material: A NETFILE error when reporting a principal residence sale usually means mandatory information is missing or incorrectly entered in your tax software. The Canada Revenue Agency (CRA) requires specific forms to be completed in full to process the Principal Residence Exemption (PRE). 

Here are the steps to resolve this issue:
  1. Return to the Principal Residence Section in your Software: Go back to the section of your tax software where you entered the sale of the principal residence. This may be labeled as "Income and expenses" -> "Principal Residence" or similar.
  2. Verify All Mandatory Fields:
    • Ensure all required details, such as the property's address, date of purchase, date of sale, and proceeds of disposition (selling price), are filled in correctly.
    • Confirm that you have completed or designated the property on Form T2091(IND), Designation of a Property as a Principal Residence by an Individual (Other Than a Personal Trust) and the applicable parts of Schedule 3, Capital Gains.
    • If using the forms mode in your software, ensure that relevant boxes (like Box 17900) are correctly checked or populated.
  3. Use Software Workarounds (if applicable): Some tax software users have reported success by:
    • Deleting the current property entry and re-entering all the information from scratch.
    • Returning to the main "Tax Home" screen after editing the entry, which might force the system to recalculate or validate the data correctly.
  4. Re-attempt NETFILE Submission: Once you have verified and corrected all the information, try submitting your tax return via NETFILE again. Avoid multiple immediate attempts, as the CRA may lock your account after several failures.
  5. Contact Support if the Error Persists:
    • If the issue continues, contact your tax software provider's support team for specific guidance on their software's data entry or any known issues.
    • For specific tax situation questions or if directed by your software provider, contact the CRA individual enquiries line at 1-800-959-8281.
  6. Print and Mail (Last Resort): If you cannot resolve the NETFILE error, you can print and mail a paper copy of your return to the CRA. 
Important: Failing to properly report the sale of your principal residence can result in penalties. If the original tax deadline has passed, the CRA may accept a late designation under certain circumstances, but a penalty may still apply. (Google) 
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