Turbotax: Net file Code 49

 

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Netfile Error Code: 49 - "The entry for the care of line in the address area contains an invalid character(s)." Tax Info Source: www.cra.gc.ca
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Relevant Material: The NETFILE code 49 is generally a rejection message from the Canada Revenue Agency (CRA) indicating that one or more entries in your financial statement(s) require correction. The data entered is either invalid or mandatory information is missing. 

The specific cause depends on the exact code received (e.g., 49-S, 49-B, or 49-R) and the tax software you are using. 
Common Issues and Solutions
  • Invalid or Missing Data: The primary reason for this error is invalid data entry in certain sections of your tax return.
  • Specific Form Errors: If you are reporting rental income, check for invalid characters in the city name or an incorrect business number under the Rental account section. The business number is not mandatory for filing, so you can often submit without it.
  • Apostrophes or Special Characters: Check for apostrophes or other invalid characters in your address or name fields, as these can sometimes trigger an error.
  • T1 or Financial Statement Errors: The message can be more specific:
    • 49-S: Error is in one or more of the financial statements (SFD).
    • 49-R: Error is in the T1 General return.
    • 49-B: Errors are in both the T1 return and the financial statements. 
How to Fix the Error
  1. Review Software Messages: Your tax software should provide a more detailed description of which specific field or form is causing the error.
  2. Verify Information: Carefully review all personal details, income entries, and identification numbers to ensure they are accurate and match your official documents.
  3. Check for Invalid Characters: Scan input fields for any non-standard characters (like @, #, ', etc.) that may not be accepted by the CRA system.
  4. Contact Your Software Provider: If you cannot identify the issue, contact your tax software provider's support team for assistance, as they can help pinpoint the exact entry causing the rejection.
  5. Contact the CRA: If the issue persists, you can contact the CRA directly at 1-800-959-8281 for more specific guidance related to your tax situation.  (Google) 
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