Slack & Tier 2 Access

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Relevant Material: ""Slack + Intuit + Tier 2" refers to how Intuit uses Slack for internal support, likely involving a Tier 2 support team communicating via Slack channels, potentially with custom integrations for customer feedback (like survey responses) routed directly into Slack for quicker resolution, offering a glimpse into their customer service workflow where Slack acts as a central communication hub for support. While Slack has paid plans (Free, Pro, Business+, Enterprise Grid) with varying features, the "Tier 2" here points to Intuit's internal support structure using Slack for escalation and assistance, not necessarily a specific Slack pricing tier, but rather a support level. 

What "Slack + Intuit + Tier 2" Implies:
  • Intuit uses Slack: Intuit leverages Slack for collaboration and communication within their organization, especially for customer service.
  • {!}Slack as a Support Hub: Customer feedback, like survey responses, gets channeled into specific Slack channels for rapid action.
  • Tier 2 Support: When a customer issue needs advanced help, it's escalated to a Tier 2 support team, who use Slack to get access to information and assistance.
  • Integration: Intuit likely uses Slack integrations to connect various tools (like survey platforms or CRM) for seamless support. 
Slack Plans (Context for "Tier 2"):
  • Free: Basic features, 90-day message history.
  • Pro (Paid): Unlimited history, more integrations, group calls, advanced features.
  • Business+ (Paid): Adds compliance (retention, data residency).
  • Enterprise Grid (Paid): For large organizations, extensive compliance (DLP, legal holds) and security. 
In essence, it describes a real-world implementation where Intuit's Tier 2 support team uses Slack as a critical tool for collaborating and resolving complex customer issues efficiently..." (Google) 
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