Turbotax: Netfile Error Code 90308

 

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Relevant Material: "NETFILE error code 90308 is a Canada Revenue Agency (CRA) rejection message related to discrepancies in the reported Canada Pension Plan (CPP) or Quebec Pension Plan (QPP) contributions on your T4 slip. 

Significance and Cause
The significance of error 90308 is that the data you submitted via NETFILE does not match the CRA's internal calculations or records regarding your pensionable earnings and contributions. 
Specific causes can include:
  • Mismatched Contributions/Earnings: The most common cause is a mismatch between the pensionable earnings in Box 26 of your T4 slip and the actual contribution amounts reported in Box 16/16A (CPP) or 17/17A (QPP).
  • Incorrect Provincial Entry: The error may occur if you are a resident of one province but have contribution amounts mistakenly entered for the other plan (e.g., QPP contributions for a non-Quebec resident).
  • CRA System Issue: The CRA has acknowledged that this error can sometimes be triggered incorrectly due to their own system anomalies, which affect all tax software providers. 
How to Resolve the Error
  • Verify T4 Information: Double-check all entries from your T4 slips in your tax software, ensuring that the boxes for CPP/QPP contributions and pensionable earnings are correctly transcribed.
  • Correct Provincial Information: Ensure that the province of employment (Box 10) corresponds to the correct pension plan boxes (Box 16/16A for CPP, Box 17/17A for QPP).
  • Use CRA Workarounds (if applicable): Tax software providers often communicate specific, CRA-approved workarounds if the issue is on the CRA's end (such as temporarily adjusting a box value to allow filing).
  • Contact Support:
    • If you cannot find an error in your data, contact your tax software's support team for specific guidance on how to handle the error within their program.
    • If the issue persists and your data is correct, you may need to contact the CRA EFILE Help Desk or CRA individual income tax enquiries line for assistance.
  • Paper File: If the error cannot be resolved electronically before the filing deadline, the CRA suggests printing and mailing a paper return. The CRA has confirmed it will proactively offer interest and penalty relief to individuals who attempted to NETFILE on time but were blocked by known system errors like 90308. ..." (Google) 
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