Turbotax: Netfile Error Code 16

 

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Relevant Material: "A NETFILE error code 16 from the Canada Revenue Agency (CRA) primarily signifies one of two situations related to your tax return filing status: 

Significance of Error Code 16
  1. Duplicate Filing Attempt: The most common reason is that the CRA's records indicate they have already received your tax return for the current tax year. The error message usually provides a confirmation number for the previously accepted return.
  2. First-Time Filer Status Mismatch: The error may occur if you are a first-time filer with the CRA, but your tax software did not correctly indicate this status, or if your name information in the software doesn't exactly match the CRA's records. 
How to Resolve Error Code 16
  • If you have already filed: If you receive a confirmation number with the error message, your return was likely successful. You can verify the status of your tax return by consulting the "My Account" section of the CRA website or by phone.
  • If you are a first-time filer:
    • Indicate first-time status: Go back into your tax preparation software and locate the section for "CRA Questions" or "Filing" (often under the "Get Started" or "Info" tab). Check the box indicating that you are filing a tax return with the CRA for the first time.
    • Verify personal information: Ensure your Social Insurance Number (SIN), date of birth, first name, middle name, and last name precisely match the information the CRA has on file.
  • If you haven't filed and the above solutions don't work: If you are certain you haven't filed and are still encountering the error after verifying your information, you will need to contact the CRA directly for assistance. 
The main CRA contact number for individuals is 1-800-959-8281..." (Google) 
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